Hometown bank Fraud Protection

Debit Card Fraud

Important Notice of Fraud AgainstMasterMoney™ Debit Cards

At Hometown Bank of the Hudson Valley, you and your assets are our top priority. We have established many safety measures to protect your identity and provide financial security; however, your willingness to educate yourself on safeguarding your sensitive personal and financial information will enhance your protection.

Be assured that we will never send unsolicited emails asking you to provide or update your information. Look out for phishing emails that may appear to come from Hometown Bank. We will never email or call to request information such as personal or account information, passwords, Social Security numbers, PINs, or other confidential information.

If you believe your card may have been compromised, contact your local branch immediately. To contact us after regular business hours, please call 1-800-264-5578.

Important Information for Customers Who Travel

Hometown Bank has learned that a series of overseas fraud rings that actively target debit cardholders to conduct fraudulent activity on their accounts. These incidents have caused Hometown Bank and other financial institutions to block some international MasterMoney™ card transactions.

Before you travel, make sure you know where and how you can use your debit card. Be assured that Hometown Bank’s systems and databases are secure, and they are not the cause of these occurrences of fraud.

What This Means for MasterMoney™ Cardholders

To protect our customers, Hometown Bank is blocking customers from using their MasterMoney™ debit cards while traveling in the following countries:

  • Argentina
  • Cuba
  • El Salvador
  • France
  • United Kingdom
  • India
  • Iran
  • Italy
  • Japan
  • Liberia
  • Malaysia
  • Mexico
  • Myanmar
  • Philippines
  • Romania
  • Spain
  • Sudan
  • Thailand
  • Vietnam

Your Overseas Alternatives

If you are planning to travel to any of the countries listed above, Hometown Bank recommends the following:

  • Bring traveler’s checks. Keep your receipts separate from actual checks so you can replace them if they are lost or stolen.
  • Use a credit card for purchases

Whenever you travel abroad, always be sure to carry more than one means of payment with you. You never know when you could lose a card, have it stolen, or find that the magnetic strip is damaged and unusable.